A new analysis examines whether Apple's recent decisions are dividing its user community.

With a nearly 50/50 split on whether Apple had a good year, it's clear something is going on.

Outside the Regent Street Apple Store in London. | Image: Apple

From a business standpoint, the iPhone 17 is reportedly selling faster than the iPhone 16. The base model's upgraded storage and ProMotion display are appealing to consumers. According to Cook's memo, a tradition since Steve Jobs, the team was praised and received extra time off.

Apple continues to be financially successful. Its ecosystem remains strong, and the launch is a success based on the numbers. For the 50% who voted "Yes," this indicates a healthy company that delivers popular products.

However, the iPhone 17 launch has experienced issues, including cellular connectivity problems, visual glitches in iOS 26, and fragile aluminum on the Pro model. Some users also report that "Apple Intelligence" is not working correctly.

Beyond the bugs, some feel Apple is playing it safe. While Google's Pixel phones are advancing AI and software, Apple's updates seem incremental. For long-time fans, software and hardware issues are challenging the "it just works" idea. This decline in innovation may explain why 49% feel it hasn't been a good year.

The community's division is understandable. Apple's success has made maintaining momentum its main objective, potentially hindering innovation.

While financials are strong, user experience is declining. The poll results reflect this duality: the company is financially successful but may be losing its appeal to loyal customers.

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