An AT&T retailer allegedly scammed a customer recovering from heart surgery.

A man is claiming he was defrauded by an AT&T representative. The customer visited an authorized retailer about six weeks ago to buy a new Android phone, as he wanted to switch from iOS. The store didn't have the desired phone, so it was sent to his residence. That's when the issues began.

The customer, who was recovering from heart surgery, received a $900 bill from AT&T. He says the bill included charges for a new line, a new iPhone, and the Android phone he ordered. He says he only ordered the Android phone.

These incidents are common, especially at third-party stores. When the customer went back to the store, the same saleswoman stated that he had taken an iPhone without paying. The customer argued that he only ordered the Android phone and no new line. The iPhone was then located inside the store. The saleswoman said it would be returned to AT&T, but didn't mention the unauthorized line.

The representative provided a tracking number, but no receipt. The customer called AT&T several times to check if it received the iPhone, but was told "no." The tracking information showed the package with the iPhone was in Fort Worth, Texas for over three weeks, and AT&T hadn't received it.

It appears the rep may have been attempting a scam. To avoid such issues, it is advisable to use company-owned stores. Also, always get a receipt when a store provides a tracking number for a shipped item.

The carriers often don't address these scams, and may cause them by pressuring reps to meet quotas.

We have contacted AT&T for comment and will update this report if we receive a response or new information.

In other news, we will soon release "Iconic Phones: Revolution at Your Fingertips," a coffee table book for tech enthusiasts that explores the 21st century's tech revolution. Stay tuned for details!