AT&T is testing an AI feature to protect users from spam and scam calls.

AT&T is aiming to shield its customers from unwanted calls by utilizing AI, a technology also employed by spammers. The company, which reports blocking over two billion robocalls monthly, is testing a digital receptionist to combat AI-driven spam targeting its subscribers.

The digital receptionist, an addition to the AT&T Armour security package, engages with callers to identify potentially suspicious calls. This tool, currently in testing with select customers, uses years of compiled data and algorithms to detect and prevent fraudulent activity.

Powered by agentic AI, the digital receptionist can independently make decisions and execute tasks. It uses advanced voice-to-voice technology to screen calls, ensuring users only address important matters. The AI asks callers for their identity and the purpose of their call to assess urgency and compliance with user-defined criteria. Passing calls are connected, while the AI can handle tasks like message taking.

In certain situations, like wrong numbers or unidentified callers, the digital receptionist will disconnect a call or take a message. AT&T subscribers with this feature can view a live transcript of the interaction and join the call if desired. Alternatively, users can review a text summary and decide whether to return the call. A "Do Not Screen" list allows specified contacts to bypass screening.

AT&T emphasizes the advantages of its network-integrated digital receptionist over manufacturer-provided call screening features. The company states that the feature does not deplete battery life, require app downloads, or depend on cellular service.

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