Customers leaving Verizon should take this important first step.

A former Verizon customer shared his experience on Reddit, warning others not to use autopay. He stated that after canceling his service, Verizon continued to charge his card. Since his account was closed, he was unable to dispute the charges and this continued for several months. The Reddit user, ProfessionalTerm8089, said his account was even sent to a debt collector, but he chose to pay it rather than continue disputing it.

Another Verizon customer suggested canceling autopay before ending service. ProfessionalTerm8089 responded that he didn't think of doing this, adding that Verizon claimed he owed money on his final bill, even after billing him for months. He also stated that Verizon did not respond to the credit card company's attempts to resolve the issue.

The former Verizon customer didn't cancel autopay until after he had already canceled his service. His credit card company refunded him for one month, but Verizon continued to send bills and eventually involved a debt collector. Ultimately, the customer paid the debt collection agency, despite believing he didn't owe the money.

Another former Verizon customer, jimedwards4343, canceled autopay before canceling his service. While Verizon stopped charging him for wireless service, the company continued to bill him for streaming subscriptions, even those he had canceled a week prior. Because he no longer had an account or phone number with Verizon, he also had trouble resolving the issue.

Former Verizon customers should verify they aren't being billed for subscriptions after leaving the company.

Canceling autopay should be a priority when discontinuing Verizon service. While not every customer has had this issue, those who have found it to be a frustrating experience.

The author has been a Verizon customer for 20 years, reporting few service issues. However, T-Mobile seems to offer better rewards to its customers. While Verizon has provided reliable service, it might be worth switching to T-Mobile for the perks they offer.

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