Inside ‘Project Lily’: The Humans Reading Your ChatGPT Chats - 404 Media
OpenAI is hiring hundreds of contractors who read a massive stream of real users’ ChatGPT prompts, with the prompts sometimes including sensitive personal information, 404 Media has learned. An important and overlooked part are the outside contractors paid to read and review ChatGPT responses to real prompts over and over again. “No,” someone who works with the prompts said when asked if they think ChatGPT users know that humans are reading their chats.
OpenAI is hiring hundreds of contractors who read a massive stream of real users’ ChatGPT prompts, with the prompts sometimes including sensitive personal information, 404 Media has learned. The prompts these people review can include whole conversations between users and the chatbot, conversations that most of ChatGPT’s more than 900 million users probably don’t realize may be read by actual people.
The goal of these prompt review teams is to improve the responses ChatGPT gives to its users, with the contractors rating and critiquing the chatbot’s generated replies. Internal documents seen by 404 Media show contractors training ChatGPT to not anthropomorphize itself, and to be less sycophantic, a key problem for OpenAI whose over-sycophantic 4o model led in part to multiple peoples’ suicides, according to various lawsuits.
The news presents a major privacy risk for ChatGPT’s users, with people often using ChatGPT as a therapist, professional assistant, or digital friend, and providing it with all sorts of intimate details about their lives. The contractors don’t see ChatGPT usernames, and OpenAI says it tries to remove personal information before prompts reach the reviewers, but the company acknowledged sensitive details can still get through.
The news also dispels the misconception that these models are improving only because of OpenAI’s mass scraping of the internet, the talent of its well-paid engineering and AI teams, or the power of its newer models. An important and overlooked part are the outside contractors paid to read and review ChatGPT responses to real prompts over and over again. Anthropic confirmed to 404 Media it is also using human review to improve its models.
“No,” someone who works with the prompts said when asked if they think ChatGPT users know that humans are reading their chats. “I don’t think they would imagine some contractor somewhere [...] is analyzing the conversations.”