Verizon is planning to use AI, drones, and robots to modernize the 911 emergency response system.

First responder survey reveals 46% expect daily AI use within five years while cybersecurity investments surge to protect critical communications.

The Verizon Frontline 2025 Public Safety Communications Survey reveals key trends influencing the market. The survey emphasizes that dependable networks are essential for public safety. Without network reliability and resilience, first responders cannot effectively use advanced capabilities when they need them most.

Interest in AI has increased significantly, according to Verizon. Currently, 12% of first responders use AI regularly, but almost half anticipate using it daily within five years. Similarly, drone and robot usage is expected to increase dramatically: 15% currently use them, while 48% expect daily use in the same time frame.

Recent FAA changes, including relaxed visual line-of-sight rules, are driving this shift, making drones a more practical tool for immediate deployment.

The survey also indicates that public safety agencies are prioritizing cybersecurity, with 67% adding new protections in the past year due to rising ransomware attacks and breaches.

For the second consecutive year, network reliability is considered the most critical factor for both daily (65%–75%) and emergency response (64%–73%) communications. Without it, other advanced tools are ineffective.

The survey results indicate a future with greater AI integration, increased drone and robotics use, and a continued focus on cybersecurity and resilient networks. In emergency response scenarios, downtime resulting from breaches, poor connections, or outdated technology is unacceptable.

This technological advancement is crucial for ensuring public safety. Verizon's findings align with industry trends. T-Mobile, for instance, is also increasing its use of satellites and drones during emergencies.

Their resources include heavy-lift drones for transporting supplies, portable connectivity kits, and search-and-rescue drones equipped with thermal imaging, LiDAR mapping, and one-way broadcast communications. Public safety technology is progressing into a phase where AI, robotics, and next-generation connectivity are essential for operations.