Verizon is trying to address customer complaints about rising bills with new offers.

The main takeaway is that Verizon likely won't win back customers by bundling streaming services such as Apple TV+, HBO Max, and Netflix into their plans.

While offering free phones with top-tier plans for the iPhone 17, Galaxy S25, and Pixel 10 might appeal to some, the higher overall price remains a deterrent.

Most customers agree that promotions don't justify price increases without meaningful improvements. Expanding 5G coverage nationwide would be a valid reason, but paying more for mostly LTE service outside of cities feels unfair in 2025.

Even with 6G on the horizon, some areas lack solid 5G, yet prices continue to rise. This explains why many customers are dissatisfied.

Meanwhile, T-Mobile offers cheaper plans, better 5G coverage, and built-in perks, while Verizon typically charges extra for add-ons.

Therefore, promotional offers aren't enough to offset a price hike. Better service, more reliable 5G, and improved customer experience are necessary.

This poll was conducted because Verizon has been losing market share, and the new CEO, Schulman, is trying to reverse this trend. However, instead of cutting prices, he's seeking alternative ways to enhance value.

The problem is that Verizon currently has the highest prices among the major carriers. This was acceptable when its performance was superior, but now that its advantage has diminished, premium pricing is harder to justify.

Verizon believed that its affluent or price-insensitive customers would compensate for the losses, but ongoing declines indicate that this strategy is ineffective.

Additionally, Verizon faces increasing competition from prepaid carriers like Google Fi, US Mobile, and Mint Mobile, which are gaining popularity as alternatives to the big three.

If Schulman continues to avoid lowering prices, he risks driving more customers toward these more affordable options.